RETURN POLICY

Please Note

We do not offer free returns — return shipping charges apply.

Returns

If you’re not fully satisfied with your order, you may return your items within 30 days of receipt.
To qualify for a return, the following conditions must be met:

  • The product and packaging are in their original condition, complete with all parts and components.

  • Only normal handling of the item is visible — damage caused by careless handling is not eligible for return.

  • For items where hygiene is essential, the product must be thoroughly cleaned before being returned.

  • The product must have been found to be defective immediately upon receipt.

We reserve the right to charge the customer for shipping costs.
Once your return is received and inspected, it will be processed within 7 business days.
If all return conditions are met, we will confirm your return within this timeframe.
Lara London reserves the right to refuse returns if items appear used, damaged, or altered in any way not consistent with the original condition.

How to Return Your Order

If your order meets the above conditions, please follow the steps below to initiate a return:

  1. Send an email to info@laralondon.com

  2. Include the following details in your message:

    • Your order number

    • Reason for the return

    • Photo of the product (if broken or defective)

    • Full name (first and last)

    • Address

Once we receive your email, our team will respond with the correct return address.
Please do not send your return to the sender’s address, as returns must be sent directly to our designated warehouse in China.
The customer is responsible for all return shipping costs.

Order Cancellation Policy

The consumer has the right to withdraw from this contract under the following conditions:

Right of Cancellation

You have the right to cancel your order within 14 days from the day you, or a third party authorized by you (other than the carrier), receive the goods.

Please note that our order processing system is fully automated, and orders are executed as soon as they are placed.
For this reason, once your order has been dispatched, we cannot interrupt the shipping process or provide a refund until the item is returned.

To exercise your right of withdrawal, you must notify Lara London via email at info@laralondon.com of your decision to withdraw from the contract.
Your withdrawal is effective once we have received the goods back. The cost of return shipping must be covered by the buyer.

Orders in Transit

As our products are shipped from Asia, transit times may be longer and can vary due to factors beyond our control.
If your order has already shipped, cancellation is no longer possible.
Please wait until you receive the goods, then initiate a return following the process above.
We recommend emailing us a shipping confirmation once your return is in transit to ensure faster processing.

Consequences of Withdrawal

If you withdraw from your contract, we will refund all payments received from you, excluding delivery costs (unless otherwise required by law), and excluding any additional costs incurred if you selected a delivery method other than our standard free shipping.

Refunds will be issued using the same payment method you used for the original transaction, unless otherwise agreed.
You will not be charged any fees for this repayment.
Refunds are processed within 14 days of receiving both your withdrawal notice and the returned goods.

Need Assistance?

If you have any questions about returns or cancellations, please reach out to our customer support team at:
📧 info@laralondon.com

We’re always happy to help and aim to respond within 24 hours.

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LARA LONDON — RETURN POLICY

Our Commitment to You

At Lara London, we take great pride in the quality and craftsmanship of our products.
Every order is carefully prepared and packaged with care, and we want you to love your purchase as much as we do.

However, if something isn’t quite right, we’re happy to assist with a return under the terms below.

Please note: We do not offer free returns — return shipping fees apply.

Eligibility for Returns

You may return your item(s) within 30 days of delivery, provided that the following conditions are met:

  • The item is unused, unwashed, and in its original condition, with all packaging and components included.

  • Any protective seals or hygiene labels remain intact.

  • The product shows only normal handling; damage due to improper use is not covered.

  • Items relating to personal use or hygiene must be clean and in unworn condition before return.

  • Any item received defective upon arrival must be reported immediately.

Once received and inspected, returns are processed within 7 business days.
We reserve the right to refuse returns that do not meet the above criteria or appear worn or damaged.

How to Initiate a Return

To begin your return, simply email our Client Care team at info@laralondon.com.

Please include:

  • Your order number

  • The reason for your return

  • A photo (if the item arrived damaged)

  • Your full name and return address

Our team will respond promptly with the correct return address and next steps.
Please note that returns must be sent to our dedicated international warehouse — not to the sender’s address on the package.
Customers are responsible for return shipping costs.

Cancellations

We understand that sometimes you may change your mind.

Orders can be cancelled within 14 days of receipt of goods.
As our fulfilment system is fully automated, once your order has been dispatched, cancellation is no longer possible until it arrives.

To cancel your order, please email info@laralondon.com with a clear statement of withdrawal.
Your refund will be processed once the returned goods have been received and verified.
Return shipping costs are the responsibility of the buyer.

Orders in Transit

Because our products are shipped internationally, transit times may vary depending on your region.
If your order is already on its way, we kindly ask that you wait until it arrives before initiating a return.
Once received, you can follow the steps above.

For faster processing, please share your shipping confirmation or tracking details once your return is in transit.

Refunds

Once your return has been received and approved, a refund will be issued for the item(s) returned, excluding shipping fees.
Refunds are made using the same payment method used for the original purchase.
Please allow up to 14 business days for the refund to appear in your account.

Our Promise

At Lara London, your satisfaction is our priority.
If you have any questions or need assistance with your order, our Client Care team is always here to help.

📧 info@laralondon.com
🕒 We aim to respond within 24 hours, 7 days a week.